Direct Energy Global Business Tranformation
Challenge
Athenian was engaged by Direct Energy to direct the strategic change roadmap for a large portfolio of technology implementations and business transformations as part of a complex $160M global business transformation impacting 35,000 users. The team partnered with the client to guide stakeholders through prioritized program assessment recommendations, strategy change roadmap development for their systems, business process, and organizational objectives.
AG Approach
Athenian leveraged our extensive experience in organization change and project management to lead teams through initial business process impact assessments, created fully integrated change dashboards, and supported the rollout of a fully integrated solution to over 300 sites and 35,000 plus users including field, back office, and executive level resources.
Outcome
The ultimate delivery of the change framework resulted in the creation of over $1M in steady state savings through identification and communication of optimization of processes and alignment of tools with strategic goals.
The organization has since been acquired by NRG, but still leverages the change management office created during this engagement to oversee all programs within the retail energy component of the conglomerate.
Scope of Work
Assessed business processes to identify impacts and aligned project goals with organizational needs.
Created dashboards to track change readiness and guide data-driven decisions.
Rolled out the solution to 300+ sites and 35,000+ users across all organizational levels.
Managed a global team spanning 6 countries and 3 continents, overcoming logistical challenges.
Developed a PROSCI-based change framework and ADKAR-driven communication plan.
Designed a program to enhance readiness and predict change success using data insights.
Delivered user-specific training and communications to ensure smooth adoption.
Enabled global collaboration to deliver a tailored, purpose-fit project.